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Yes Bank Recruitment Notification 2016 – Apply Online

Bank Name : Yes Bank

Job Title : Phone Banking Officers / Sr. Officers Liabilities & Assets Customer Services

Reference Code : 3458

Location: Chennai

Experience : 3 years

Positions: 30

Job Description:
Job Purpose:

Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance.

Job Responsibilities:

Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/up-selling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality

Key Skills:
Qualifications, Experience & Skills:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:
Minimum of 6 months experience in customer service industry
Excellent written and oral communication
Passions towards service
Enthusiastic and self-motivated
Ability to work in a dynamic environment
Good comprehension skills
Team player with a positive attitude
Knowledge about banking Industry will be an added advantage

About Us :
YES BANK, India’s fifth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India, headquartered in the Lower Parel Innovation District (LPID) of Mumbai, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and its top management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the future businesses of India. YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. Today, YES BANK has a widespread branch network of over 630 branches across 375 cities, with 1150+ ATMs across India.

Apply Here : 

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Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016 & 17 Freshers)


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