Company Name : Allied Digital
Job Title : Storage and Back up Admin L3
Experience : 2+ yrs
Location : Mumbai
Desired Qualification :
- Basic Education must have a minimum bachelor’s degree.
- Good Communication Skills (Written & Verbal)
Duties and Responsibilities :
- The Desktop Engineers will coordinate with the hardware support team for all Replacements and Repairs.
- The Desktop engineers update the Service Desk team either through phone or mail or online updating for the status of the service tickets that they are handling.
- The Desktop engineer’s front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.
- The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.
- The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can use it for subsequent tickets
- The Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues
About Us :
Allied Digital has emerged as one of the fastest growing company in India. We are a team of diverse communities and backgrounds. We have built a place for everyone to feel empowered to bring their full, authentic selves to work. Be yourself. That’s who we’re hiring.