Company Name : Red Hat
Job Title : Designated Support Engineer: OpenShift
Location : Pune - India
Job ID : 100008
About the job :
- As an open organization, built on the foundation of open source, Red Hat truly values innovation, solid technical insight, customer focus, leadership, and creativity that impacts the customer experience. The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced engineer to join our Solutions Support team in LOCATION. In this role, you will become an expert in Red Hat’s offerings and technologies, like Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and Red Hat Ansible Automation Platform. You’ll provide skilful, direct technical support to a very small subset of our customers. You'll work closely with your customer, Red Hat’s Global Support team, Critical Accounts team, and Engineering teams. You will interact with some of Red Hat’s most strategic, critical, and innovative customers. You will be a part of the Red Hat’s unique culture that is enriched with Open Practices in management, decision making, DEI, and associate growth. Red Hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. You’ll be able to bring innovative solutions to complex problems. You will also have the opportunity to be a part of several Red Hat Recognition programs to connect, recognize, and celebrate success. As a Red Hat engineer, you can collaborate with international teams to improve open source software.
Roles :
- Provide high level technical support to your customers through web-based support and phone support
- Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
- Work with other Red Hat teams engaged with your customers
- Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
- Exceed customer expectations with outstanding communication and customer service
- Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
- Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat
Skills :
- Ability to communicate clearly and effectively with your customer across technical and non technical communications
- Excellent troubleshooting and debugging skills
- A passion for technical investigation and issue resolution
- Linux system administration experience, including system installation, configuration, and maintenance
- Linux based container experience
- Kubernetes orchestration experience
Experience :
- Experience with cloud services such as AWS, Azure, GCP
- At least 5 years of relevant experience
Nice To Have :
- Experience with Red Hat OpenShift
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/ change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
About Us :
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.