Company Name: Cognizant
Job Title: PROCESS EXECUTIVE - VOICE
Experience: 0 - 1 Years
Job ID: 00033335561
• Provide highest level of customer satisfaction.
• Strive to understand and resolve issues/queries at the first instance.
• Maintain the business controls as per the requirement.
For Claims, RCM and Member Services:
• Make and Answer calls to and from customers/end users based on agreed time frames.
• Transfer calls involving next level of service to the appropriate department as per the given guidelines.
Project / Process:
• Develop a complete understanding of the Procedures.
• Complete transactions for data preparation, submissions, etc as defined in SOPâ€™s.
• 100% Process adherence to transaction processing timelines.
• Adhere to audit compliance ( SAS 70, SOX, Statutory Audit) of all processes as laid out in process documentation.
• Ensure process guidelines are followed and met as documented.
• Set productivity /Quality benchmark.
Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible, and to invest in innovation to unleash new potential across their organizations.
What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.