Company Name: Cognizant
Job Title: PROCESS EXECUTIVE - VOICE
Location: Bangalore
Experience: 0 - 1 Years
Job ID: 00035404141
Responsibility:
Business / Customer:
- Minimal Customer interaction under guidance• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
Project / Process:
- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager
• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
Knowledge Management:
- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies
Qualification: BE/BTech/MCA)
About Us:
Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible, and to invest in innovation to unleash new potential across their organizations.
What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.