Bank Name: Yes Bank
Job Title: Branch Service Partner
Location: Delhi
Experience: 1 year
Reference Code: SER0003PI
Job Description
Processes account opening, account maintenance & account closure related formalities as per YBL process
Handles customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
Maintains strict vigilance on the quality of forms and documentation provided
Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
Transactions:
Ensures proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.
Addresses and resolves all transaction related enquiries
Ensures strong monitoring of all transactions
Qualifications
Professional Certifications
AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage Language Skills
Written and spoken English is essential EXPERIENCE Years of Experience
A minimum of 1 year of relevant experience
About Us:
YES BANK, India’s fourth largest private sector Bank, is a high quality, customer centric, service driven, private Indian Bank catering to the Future Businesses of India. Since its inception in 2004, YES BANK has fructified into a ‘“Full Service Commercial Bank” that has steadily built Corporate and Institutional Banking, Financial Markets, Investment Banking, Corporate Finance, Branch Banking, Business and Transaction Banking, and Wealth Management business lines across the country, and is well equipped to offer a range of products and services to corporate and retail customers.
YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. Today, YES BANK has a widespread branch network of over 630 branches across 375 cities, with 1150+ ATMs across all 29 states and & Union Territories in India.
YES BANK has been recognized amongst the Top and Fastest Growing Banksin various Indian Banking League Tables by prestigious media houses and Global Advisory Firms,and has received several national and international honours for our various Businesses including Corporate Investment Banking, Treasury, Transaction Banking, and Sustainable practices through Responsible Banking.